Privacy Policy

The privacy of your data is a big deal to us. In this policy, we lay out what data we collect and why and how your data is handled. We promise we never sell your data: never have, never will.

This policy applies to our handling of information about site visitors, prospective customers, and customers. We refer collectively to these categories of individuals as "you" throughout this policy.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity and access

When you sign up for Latwy, we ask for identifying information such as your email address. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements.

We’ll never sell your personal information to third parties, and we won’t use your name in marketing statements without your permission either.

Billing information

At the end of your free trial, you must provide your payment information and billing address to continue using Latwy. Credit card information is submitted directly to our payment processor and doesn’t hit Latwy's servers. We may store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We may store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions.

Product interactions

We store on our servers information extracted from purchase and withdrawal alert emails sent to your Latwy email address, as well as any data created by you using Latwy. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within a few months. The content may persist in backups or logs for a longer period of time.

General Geolocation data

We log the full IP address used to sign up an account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us.

Cookies

We use persistent first-party cookies to store information necessary to facilitate login and customize the user experience. These are required for Latwy to function.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although some aspects of our service may not function properly if you turn cookies off.

Voluntary correspondence

When you email Latwy with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your information

We use third-party subprocessors, such as cloud computing providers, to run Latwy. You can view a list of the subprocessors we use in our Terms of Service. We use multiple third-party AI services to parse emails sent to your Latwy email address.

We may disclose your information at your direction if you integrate a third-party service into your use of our products. For example, Latwy supports sending alerts via Telegram, Slack, and Discord. Alerts sent through those integrations may contain information extracted from bank alert emails sent to your Latwy email address, and the content of those alerts may be stored by those services.

We may look at your information for the purpose of investigating and fixing bugs, glitches, and errors, as well as to improve the product. We monitor our use of AI services to parse data from your bank alert emails in an effort to maximize accuracy, which involves viewing raw emails sent to your Latwy email address and the subsequent extracted data. We may also access your information if required in order to respond to legal process. We do not require your consent to access your data for any of these purposes.

Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

We may aggregate and/or de-identify information collected through the service. We may use de-identified or aggregated data for any purpose, including marketing or analytics.

Latwy is a U.S. company and all data infrastructure are located in the U.S.

• Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is Latwy’s policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

• Preservation requests. Similarly, Latwy's policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.

• If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.

Finally, if Latwy is acquired by or merges with another company, we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.

How we secure your data

Read our Security Overview for details on how we keep you data safe.

What happens when you delete data

When you delete data, including financial transactions, that data is inaccessible immediately and can not be recovered.

If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems within a few months. However, some data may remain in backups and logs for a longer period. See our Cancellation Policy for more details.

Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.

Location of site and data

Latwy is operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using Latwy and/or providing us with your personal information, you consent to this transfer.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and attempt to notify users by email.

California Resident Notice at Collection

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires us to provide some additional information to California residents. This Section only applies to you if you are a California resident, although please note that this information and the rights afforded herein are the same as offered to our other users in our main Privacy Policy.

The following chart details these activities:

For more information about each category of personal information, purpose of use, and third parties to which we disclose personal information, please see the "What we collect and why," and "When we access or disclose you information" sections of our Privacy Policy.

Your Choices Regarding “Sharing” and “Selling”: You have the right to opt out of our sale/sharing of your personal information for purposes of online analytics and advertising. Currently, we do not sell or share your data as defined by the CCPA and we have not done so over the past 12 months from the effective date of this Privacy Policy.

Other CCPA Rights. If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives.

The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for business purposes for which you cannot opt out under the CCPA.

Retention of Your Personal Information. Please see the Data Retention section of our Privacy Policy for more information.

Shine the Light Disclosure

The California "Shine the Light" law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we disclose certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We currently do not disclose your personal information to third parties for their own direct marketing purposes.