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The email address [email protected] is a legitimate email address used by Chase Bank to send customers various types of emails. These emails include requests to update your income, reward point redemption confirmations, special offers, and other non-critical communications. Fraud alerts generally do not come from this email address, and account alerts such as purchase alerts may come from a different email address as well.
It's important to remember that while this email address is legitimate, scammers can spoof email addresses in an attempt to catch Chase customers off guard. Just because you've received an email from [email protected] does not mean that the email is actually from Chase Bank. Even an email that looks extremely convincing could be a scam.
The most essential tip for protecting yourself from scams and phishing attempts is to never click on any links in emails from Chase Bank. Instead, go to chase.com directly by typing in the address in your browser, log into your account, and investigate the issue firsthand. You should be extra cautious when the email requests sensitive information like your password or social security number. Chase will never ask for this information unprompted.
Chase provides a way to report suspicious emails. If you receive an email that appears to be from Chase that you don't trust, you can forward it to [email protected]. You can also call Chase's customer service line.
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